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[icon] PayPal moronitude - Patti
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Subject:PayPal moronitude
Time:11:45 pm
Although it isn't my primary address, I have a gmail account. I use it primarily for sending and receiving attachments, since my luddite shell mail client, wonder as it is, isn't so good at doing the attachment thing.

A few days ago, I got a "welcome to PayPal" message at my gmail account, followed by a payment confirmation for just over a hundred bucks for some specious weight-loss drugs. The payment confirmation had a name and address for someone in Kalispell, MT. Lovely. It was pretty obvious that they either typed in my address by mistake, or they intentionally picked a random email address... I'd guess the former.

PayPal also sent me a "veirfy your account" link. I didn't do that, but I tried to get login credentials for the account... no dice, I needed the credit card number. The verify-your-account link had no way of saying, "Hey, I didn't ask for this account."

First round with customer support. "We're sorry you're thinking of closing your account. Log in, click on the account tab, blah blah blah."

"It's not my account, you morons. Someone forged my email address."

"You need to contact your ISP. They recycle email addresses, and that's why you have a problem."

"This email address was not recycled. I just want it off the account."

"You need to contact your ISP about the recycled address."

Tilt. I called their customer service number, and went through the same thing this time in semi-realtime. "ISPs sometimes recycle addre..." "It's not a recycled address."

I got transferred up the line, wherein I repeated the cycle. At least this time he seemed to be able to actually parse English and figure out what I was asking, rather than just picking out a few keywords and reciting a canned answer. He says he's going to try to call her and get her to update the account... we shall see. Thus far it's taken me several rounds of email plus 30 minutes on the phone.

One of the really annoying things about this process is that everywhere I turned, they expected that I already had a valid account that I wanted to do something with... there was absolutely no concept of not having an account yet, or having an invalid/forged account. It was very annoying and stupid.

I'm not terribly impressed.
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violet_tigress1
Link:(Link)
Time:2007-12-07 08:43 am (UTC)
I get those "verify your account" messages in my spam filters all the time. SO OBVIOUSLY fake, since I have never had a PayPal account.
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whipartist
Link:(Link)
Time:2007-12-07 08:49 am (UTC)
This one was 100% completely real, not spam. I can read mail headers like nobody's business, and it was legit. Plus, I could go directly to paypal, enter the address and say "I forgot my password" and get a valid password-reset link from them.
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soakland
Link:(Link)
Time:2007-12-07 09:21 am (UTC)
What happens if you just leave the account open?
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whipartist
Link:(Link)
Time:2007-12-07 03:51 pm (UTC)
I probably keep getting email from them. Plus, I'm tied to some financial transaction that isn't mine, and I don't like that.
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fich
Link:(Link)
Time:2007-12-07 10:44 am (UTC)
I don't know why you bothered. It's not your problem.
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adbjupe
Link:(Link)
Time:2007-12-07 02:41 pm (UTC)
Because deep deep inside that rough shell of hers, she is a nice person :)
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whipartist
Link:(Link)
Time:2007-12-07 03:51 pm (UTC)
I don't want to keep getting mail from them, and I don't like being tied to some financial thing that isn't mine.
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(Deleted comment)
(Deleted comment)

spicole
Link:(Link)
Time:2007-12-08 02:56 am (UTC)
I would have deleted it and moved on with my life.
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foomf
Link:(Link)
Time:2007-12-21 11:52 pm (UTC)
There's almost always a lawsuit pending against eBay/PayPal for their fraudulent operations. They pretend to be a bank when it's convenient for them but refuse to follow the rules required for banks. (That's the main reason I stopped dealing with them.)

One of these rules being, you MUST provide a fast and reliable method for dealing with errors on accounts. And I absolutely agree, you do NOT want to deal with having a fake account opened in your name.

I would have tried to shortcut by saying, "This account was opened fraudulently. Connect me to someone who can deal with that, now."

I might also have put in a recording device, and stated, "This call is being recorded for my protection, as someone has fraudulently created an account with my information, and I am documenting your complaints process for the possible lawsuit."
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[icon] PayPal moronitude - Patti
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