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[icon] Today is apparently Bad Customer Service Day - Patti
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Subject:Today is apparently Bad Customer Service Day
Time:03:37 pm
This morning I got to have the already-mentioned conversation with an online retailer.


Then I picked up my car at the mechanic. They didn't replace the starter, since they couldn't get it to fail. He was reviewing what they did do, and noted that the check engine light was on but that I'd said not to worry about it. "Actually, no, I didn't say that."

"That's what it says on the form."

"He never mentioned it to me, and I certainly wouldn't have said that."

"Oh. Yesterday was (the guy who did my paperwork's) last day here. Things may have slipped through the cracks." At least they figured out what it was, gave me a reasonable explanation, and then cleared the light.


I just spent half an hour on the phone with Washington Mutual. I'm trying to link my new mortgage to my existing online account. This seems easy, right? It's not. In fact, one of the accounts is currently totally fucked up so that I can't log in and the other one isn't usable for some inexplicable reason, so I have to create a third account.


And in non-customer-service news, I'm half-tempted to fly to Vegas again this weekend just so that I can breathe. The smoke is killing me today. An air purifier is cheaper than plane tickets, though.
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rmd
Link:(Link)
Time:2008-06-27 11:14 pm (UTC)
otoh, flying to vegas this weekend would provide you with a whole set of additional opportunities for bad customer service.

wait, that's not a feature.

nevermind.
(Reply) (Thread)


adbjupe
Link:(Link)
Time:2008-06-27 11:42 pm (UTC)
I see service charges for insufficent funding levels on at least one of the 3 accounts.
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abostick59
Link:(Link)
Time:2008-06-28 12:02 am (UTC)
And in non-customer-service news, I'm half-tempted to fly to Vegas again this weekend just so that I can breathe. The smoke is killing me today. An air purifier is cheaper than plane tickets, though.

wordweaverlynn and I are seriously comtemplating extending our stay here -- the smoke would play hob with her asthma. The weather reports are saying that the air should be clearing over the weekend, though.
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whitebird
Link:(Link)
Time:2008-06-28 12:09 am (UTC)
Up in Petaluma, the air is better today than it was yesterday, and so is the visibility.

Which isn't to say that it doesn't still suck, but it is at least better.
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wordweaverlynn
Subject:When Customer Service Sucks
Link:(Link)
Time:2008-06-28 01:16 am (UTC)
Check out Walter Orders a Cheesesteak link from my LJ.

As for WaMu, a friend of mine works there, and from her stories, I would never bank with them.
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(Deleted comment)

whipartist
Link:(Link)
Time:2008-06-28 01:31 am (UTC)
Nah, not gonna. I've been there for the last three weekends and I'll be down next. Staying home is better.
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(Deleted comment)

whipartist
Link:(Link)
Time:2008-06-30 06:53 pm (UTC)
Was just about to send email to people-- I have ten tickets for Saturday night at 7:30. I'll try to organize a dinner beforehand.
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[icon] Today is apparently Bad Customer Service Day - Patti
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