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[icon] My take on what's ethical - Patti
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Subject:My take on what's ethical
Time:02:18 am
If you haven't read my ethics question or voted in the poll, please do so first.

I think I've gone above and beyond the call of duty in getting this straightened out, and that I have no further obligation to help her straighten out her error. I'm not interested in just sweeping the problem under the rug by putting filtering rules in place. Even if I was, it would be difficult or impossible to filter out all of the stuff that's meant for her without possibly also getting stuff that's sent to me.

I clearly don't think it's unethical to unsubscribe from the vendor's promotional email, since it's being sent to my email address. I'm not obligated to receive spam just because someone used my address by mistake.

I don't think it's unethical for me to leave her account in the state that I found it.

I think that changing her mailing address so that shit gets shipped somewhere else is going too far. It's involving a third party (the beverage company) in the mess. I also think ordering stuff using her account, even if it's shipped to her, is way over the line.

Defacing her affiliate website might or might not cross the line for me. If I did something like that, it would be in a constructive way as a way of getting her attention, not a "you've been haxx0rzed" way. (BTW, my email address was a link on her website for a while. I'm not the least bit amused by that.)

Changing her password and canceling her account are gray areas in my mind. I can see arguments for both sides of this one. I probably would have canceled the account a long time ago if I could have figured out how to do it on their website.

Incidentally, I'd be far more inclined to work with her if she answered my email and cooperated with me in getting it straightened out. At this point, I don't even know if the address she gave me is valid-- she never responds to my mail.


(Incidentally, I had a similar situation with PayPal a couple of years ago. Someone opened a PayPal account with this email address, and then used it to pay someone. I just could not convince PayPal that the account had been established fraudulently and that I wanted to kill it. I went several rounds with them on this, and even using the word fraud didn't get through to them. For all I know, that account is still live.)
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adbjupe
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Time:2010-05-04 11:12 am (UTC)
There's one more thing: You could give the vendor some trouble. After all, they allowed somebody to sign up with a wrong email address. Many websites require you to confirm your email address after you sign up by sending you an email and have you click a link or enter some code.

Obviously that vendor didn't. That would also put the ball into the vendors court who could then change things around on their own. They have a much bigger interest in keeping their records straight.
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laren
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Time:2010-05-04 03:03 pm (UTC)
I think you have the right to cancel the account if you want to- the account is set up with YOUR e-mail address. Fraudulently. From where I'm sitting, you have the right to lock her out of it and even delete it. You should also contact the vendor and let them know what's going on, in case she's able to reactivate the account by phone.

If she were even a little bit cooperative I might be humming a different tune, but she's not, so I think closing the account to rectify the problem is totally reasonable.
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jcdill
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Time:2010-05-04 03:18 pm (UTC)
I'm not clear on the "leave her account in the state that you found it" bit. You found it with your email address, and with promotional email coming to you. Obviously you don't want to leave it in that state.

IMHO, if someone uses MY email address to create an account, and I can get the password (using "I forgot my password" and having them email me the password) then I have the right to use the login to change info as needed to effectively close the account since it was opened with *my* email address.
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gunga_galunga
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Time:2010-05-04 08:41 pm (UTC)
Why can't you just change the email address to her address and be done with it?
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whipartist
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Time:2010-05-04 08:44 pm (UTC)
I did that a long time ago, but apparently something is still using the old address.
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gunga_galunga
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Time:2010-05-04 08:49 pm (UTC)
Southwest has the problem too. I changed my contact info and now get their crap at both email addresses. Sounds like while it's her fault the vendor definitely has some system issues too.
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wild_irises
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Time:2010-05-05 04:59 am (UTC)
I get you about the filtering issue. And of course I think unsubscribing is more than okay; I just got the impression you were getting email for her from more than one source.

And oh, do I feel you about PayPal! They are unbelievably hard to work with.
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[icon] My take on what's ethical - Patti
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