On an unrelated topic, I love the tiny little hotel that I stay at in London. The location is absolutely perfect for what I want to do, and the prices are reasonable. Plus, when I send them email for reservations, Samantha sends me mail that starts:
Hope all is well with you. Glad to see you are coming back to London.
I wouldn't be surprised if one year I get mail from her that says, "Hi Patti, I've taken the liberty of reserving your usual room for you."