It's less than a buck, so normally I wouldn't care, but the company also fucked up the PayPal -> ordering system transition, so my invoice wasn't marked as paid. I used their online chat to straighten it out, which took about 20 minutes. And then this conversation happened:
Patti: I'm not too concerned about the sales tax bug, but you're aware of it?
matthew.c: I apologize, I do not see a bug
matthew.c: according to the invoice, you weren't charged tax
matthew.c: amount paid was $14.40
Patti: The order was $13.16 plus $.62 sales tax. When I paid via PayPal, I was charged $13.78 plus $.62 sales tax for a total of $14.40
Patti: In other words, I was double-charged sales tax
This was taking forever, and I had to get to work, so at this point I went off and brushed my teeth. When I came back, this was waiting for me:
matthew.c: one moment please
After about two minutes, I hopped in the shower. While I was getting dressed the following showed up:
matthew.c: I've been informed that you were overcharged by .23
matthew.c: would you like that refunded?
Patti: You know, it's actually $.62, but I've already spent half an hour on it so at this point I don't really care anymore. Give it to charity. Throw a party.
matthew.c: I apologize for this inconvenience. I can make that request for you. Was there anything else I can help you with today?
Patti: No thank you. Have a good day.
Given the company's general level of competence, anything could happen here. Maybe I'll get a refund and maybe I won't. Maybe they'll throw a dart at a dartboard to determine the amount. In any case, it seems like a good guessing game.
What will happen with this?
I'll get a refund of $.62
I'll get a refund of $.23
I'll get a refund of some other amount