Patti (whipartist) wrote,

Today is apparently Bad Customer Service Day

This morning I got to have the already-mentioned conversation with an online retailer.

Then I picked up my car at the mechanic. They didn't replace the starter, since they couldn't get it to fail. He was reviewing what they did do, and noted that the check engine light was on but that I'd said not to worry about it. "Actually, no, I didn't say that."

"That's what it says on the form."

"He never mentioned it to me, and I certainly wouldn't have said that."

"Oh. Yesterday was (the guy who did my paperwork's) last day here. Things may have slipped through the cracks." At least they figured out what it was, gave me a reasonable explanation, and then cleared the light.

I just spent half an hour on the phone with Washington Mutual. I'm trying to link my new mortgage to my existing online account. This seems easy, right? It's not. In fact, one of the accounts is currently totally fucked up so that I can't log in and the other one isn't usable for some inexplicable reason, so I have to create a third account.

And in non-customer-service news, I'm half-tempted to fly to Vegas again this weekend just so that I can breathe. The smoke is killing me today. An air purifier is cheaper than plane tickets, though.
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