Patti (whipartist) wrote,


Amazon has started using a service called OnTrac for some of their parcels. I'd never heard from them before, but my first experience with them was less than stellar. They were supposed to deliver a package to me yesterday. Just before 5 p.m. I realized it hadn't arrived, went to Amazon's site, and checked the status. OnTrac claimed to have tried to deliver the package, but nobody was "home".

The package was being delivered to my office. Said office was accessible, and there's a receptionist in the lobby. If the receptionist isn't available, several people sit within line-of-sight of the front desk. Plus, no signature was required, and they could have just left the package on the front desk.

I called OnTrac, and after ten minutes of being on the phone they said that the driver would try to get back there by 5:30 (when the office closes) but they couldn't guarantee that. It didn't happen.

Today I checked their website, and they claim the package was delivered yesterday at 3:58 p.m. That's the exact same time that they reported that they couldn't deliver it.

My conclusion: they lied about trying to deliver it, and then lied about when it was actually delivered.


  • Worst customer service

    I have a Gmail account that I got shortly after they opened to the public, although I don't use it as my primary email address. There are lots of…

  • (no subject)

    I'm arguing with a right-wing bigot on Facebook right now. This particular exchange cracked me up: Him: I think people over think this. America was…

  • 49 Shows

    A year or two ago I decided to try to make a list of all of the theatre that I've seen in London. I combed my records, as well as lists of shows…

  • Post a new comment


    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded