Patti (whipartist) wrote,


Online companies seem to have a universal hole in their customer service-- they can't seem to deal with being told that someone else is using your email address on this site. I had a four year battle (!) with PayPal over this-- someone else signed up for PayPal using my Gmail address, but they refused to do anything about it. I eventually solved the problem by contacting their support team on Twitter... no shit! At least there's one clued person in their organization.

A few years ago, someone signed up for with my Gmail address. That time, I used it as an excuse for a creative writing project.

Today I discovered that someone bought a Nook and is using my Gmail address on their account. I tried to shut the account down, but B&N wouldn't let me do that because it has ebooks tied to it. (Dammit.) Their online customer support dude was less than helpful, but did manage to give me an email address for someone who might or might not be able to solve the problem.

I visited the book vultures today. The El Cerrito Recycling Center is a great place to drop off scrap metal, styrofoam, car batteries, oil filters, cardboard, paper... and books. They have two big bins where you can leave unwanted books, and/or grab books that you want to read.

Every time I've taken books up there, there have been 3-5 people hanging around the bins. They eagerly sort through anything new that shows up, passing things between themselves when they know a book will be of interest to one of the others. I don't know if they read them, give them away, or sell them, but I suspect all of the above. They're always eager for new stuff, but also quite courteous. Today they all thanked me as I dropped off two jam-packed grocery bags of books.

I'm shopping for a new mattress. I've been sleeping on a waterbed for essentially all of my adult life, but my back and hip have recently informed me that it's time for this to come to a stop. (Man, this getting old stuff sucks. If only the alternative wasn't worse...) It's a pretty well-known fact that mattress manufacturers and dealers actively work to make this experience as confusing as possible for the customer. I knew this intellectually going in, but I was still unprepared for the reality of it.

After poking around a few places I found a dealer that I like and a salesman who actually seemed to know his stuff and wanted to do the right thing for the customer, rather than just making a sale. He actually struck me as being a bit of a mattress geek-- like he'd gone out of his way to learn as much as possible about his product, 'cause he thought it was interesting. I suspect I'll probably get approximately the same deal from any of the large retailers.

I thought I had it narrowed down to one of three, but then I came home with a tape measure and probably ruled at least two of them out. I have a sleeping loft rather than a normal bedroom, and that means there's limited space above the bed. If I kneel on the floor next do the bed, I have six inches of clearance between the top of my head and the hard concrete ceiling. That's not a problem for sleeping, but it might interfere with certain other, umm, recreational activities.

Two of the mattresses that I was looking at are 13.5" tall, and the third one is 11.5". All three are firm mattresses with a pillow top. They'll compress some, but maybe not enough to avoid head-bonking while bonking. For comparison purposes, my current mattress only costs me about two inches of clearance when I kneel on it.

I suppose the worst case is that I buy something that winds up being too tall, and then I'll have to rearrange the bedroom to make the sleeping loft storage and put a bed frame on the floor area. I'm not wild about that, but it could work.

Anyone have thoughts on this?
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