?

Log in

No account? Create an account

[icon] Worst customer service - Patti
View:Recent Entries.
View:Archive.
View:Friends.
View:Profile.
View:Website (pattib.org).

Security:
Subject:Worst customer service
Time:10:45 am
I have a Gmail account that I got shortly after they opened to the public, although I don't use it as my primary email address. There are lots of people out there named Patti who think that their Gmail address is FirstnameLastinitial @ gmail, and they give out my email address erroneously for all sorts of things. Sometimes it's fun, sometimes it's frustrating.

Recently someone signed up for an Ameritrade Canada account using my Gmail address. I've attempted to contact their online customer support, with a predictably incompetent response from the support people.

Summary:

Patti: Someone signed up for an account and used my email address by mistake. I'd like to have my address removed from the account.

TD: You got phishing email.

Patti: It's not fraudulent email. Someone gave my address out by mistake. How do I fix this?

TD: Log into your TD account and send us a message.

Patti: I don't have an account! Someone else used my address. I don't want my email address associated with someone else's financial information.

TD: You got phishing email.

Patti: No, it's not phishing email-- it legitimately comes from you. It's just being sent to the wrong person.

TD: It's phishing email.

(At this point they've switched to private messages.)

Patti: It's not phishing. Please put me in touch with someone who can understand that.

TD: Please print out the email and take it to a TD Canada office.

Patti: I'd love to do that but I'm in California and there aren't any.

TD: I recommend that you just delete the email.
comments: Leave a comment Previous Entry Share Next Entry


melebeth
Link:(Link)
Time:2014-10-12 06:37 pm (UTC)
I had a similar conversation with a credit card company who were sending me someone's bills. I eventually gave up.
(Reply) (Thread)


melebeth
Link:(Link)
Time:2014-10-13 12:26 am (UTC)
Although the best part of mine was "We can't look up accounts by e-mail addresses, what's your phone number." "It's not my account" "Just tell me the name it's registered under."

(Reply) (Parent) (Thread)


rmd
Link:(Link)
Time:2014-10-12 08:27 pm (UTC)
Impressive. clauclauclaudia Has had similar fun.
(Reply) (Thread)


omahas
Link:(Link)
Time:2014-10-13 12:48 am (UTC)
Technically speaking, if you are receiving information like someone else's name, mailing address, account number, how much they are spending for this account (or depositing, depending on what it is) and even connected account numbers, the company is massively violating their privacy agreement.

Perhaps a conversation that if they don't fix it FAST, you'll be happy to contact the person who owns the account and let them know that the company has violated the contract with them, and maybe some conversations with journalists about how this is a regular issue with many companies and here's an example, might change their tune.
(Reply) (Thread)


whitebird
Link:(Link)
Time:2014-10-13 02:23 am (UTC)
Being my firstnamelastinitial@gmail.com gets me lots of those as well. It does suck
(Reply) (Thread)

[icon] Worst customer service - Patti
View:Recent Entries.
View:Archive.
View:Friends.
View:Profile.
View:Website (pattib.org).